Popfax

Popfax.com is a company that has provided Internet Fax service for the last 3 years on the World market. This service offers the ability to receive and send faxs through a web interface or email.

The application interface is available in the following languages: English, Chinese, French, Russian, Italian, Romanian, Spanish, Germany.

By using Popfax you do not need the following:

No fax machine,
No phone line,
No software installation

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Where and when can I send and receive faxes with Popfax.com?
You can receive and send faxes at any time, our service is valid 24/7.

You can send your faxes from any country in the world you just need to access your Popfax.com account via an Internet connection.

Popfax.com service does not require any Software installation. It works, following subscription, with all operating systems.

What is my fax number?
We provide you with a local number for receiving your fax to email. There is no difference between the fax number provided by Popfax.com and the classical fax machine number.

This number is personal, you can hold it indefinitely by extending your subscription period.

What shall I do if I already have a fax number?
If you already have a fax number you can transfer it to your Popfax.com number.

You will keep receiving your faxes that you will then manage via your Popfax.com account or via your mail archives.

Popfax.com does not offer this transfer service, this feature has to be requested of your existing telephony company.

How do I receive and see my faxes?
As soon as you receive a new fax, it is available in your (Popfax box) online.

You can see, print, download, forward it to an e-mail account or archive it in a folder on your account (if you have subscribed to the extended storage option).

If you configure e-mail forwarding option in your parameters, we send you a copy of any new received fax to email in attachment. You can still see this fax at any time on Popfax.com.

How am I informed when a new fax arrives?
We send you an e-mail alert as soon as a new fax arrives.

If you activate the corresponding option in your parameters, you can receive an SMS alert. The cost of sending the SMS is deducted from your prepaid account.

Can I receive faxes from abroad?
Yes, the numbers provided by Popfax.com have no usage restrictions. See International dialling rules when dialling from abroad.

How do I send a new fax?
You can send a fax from your online Popfax.com account very easily. You simply have to indicate the fax number destination and select from your computer the document you want to be sent. Before sending the fax check the object, the content and the layout of your document and send.

How do I know my fax has been properly received?
After sending your fax you receive a report informing you if your transmission was successful or, in case of a problem, the type of transmission error.

You can see the status and the copy of your transmissions at any time in the (Outbox) of your Popfax.com account.

A transmission journal is available for review under the heading (History) of your account.

Can I send faxes abroad?
Yes. For more details see International dialling rules.

How do I access Popfax.com services?
To use Popfax.com services you subscribe for a duration in time.

During the subscription you can send and receive faxes.

Reception is free and unlimited, to send the faxes you must have a prepaid account.

Can I receive faxes right away after my payment?
Yes. Immediately after subscription is complete you can access your personal parameters and recover your fax number which will be authorised to accept your faxes.

What are the possible means of payment
You can pay online by credit card, the payment solution is secured. Information concerning your credit card is sent directly to our financial partner, we do not see it at any time. Other means of payments that can be used at Popfax.com are Bank Transfer and Paypal.

You can buy the services via our distribution network, in this case you will receive a Popcode, which will enable you to credit your Popfax.com account with the services you've bought.

How do I use my Popcode?
With a Popcode you can subscribe to a new account or, if you are already a Popfax.com customer, extend your services.

If you do not have an account yet, click on (Enter Popcode) on home page and subscribe to the service by inserting your Popcode. Your account will automatically be provisioned with the services associated to your code.

If you already have an account, click on the link to extend your services on your (Account management) page. Once you are on the (Services Extension) page, type in your Popcode.

How do I use my Promocode?
Your promotional code gives you discounts on the Popfax.com services you purchase online.

If you already have a promotional code or "Promocode", enter the subscription page, choose the elements of your order, insert your code in the corresponding cell and send the order.

If you already have an account, click on the link to extend your services on your (Account management) page. Once you are on the (Services Extension) page, select your services and type in your (Promcode) in the corresponding box.

What is the storage option?
All sent or received documents are stored on our servers for 30 days. At any time you can delete them. We provide 20Mb of storage per customer. When this limit is reached we delete automatically the faxes in their order of arrival (oldest first).

If you wish to keep them, you can purchase 1GB indefinite storage (subject to active subscription). This option enables fax folders creation and archiving in Reception box.

How can I manage my account?
Once you accessed your account with your e-mail login and password, select the heading (Account management), this allows you to see the status of your account.

May I have multiple fax numbers?
Yes. Nevertheless you should open multiple accounts with different login email addresses.

May I receive my fax to email on multiple email addresses?
Yes, you can manage your distribution list from ‘Account management’ page of your account. This feature is included into Options Pack.

I wish to send several thousand faxes every month
Companies organising important fax mailings (more than 10,000 faxes per month) can sign a specific contract and benefit from a customized technical and commercial interface. Please contact us giving your volumes and contact details. A sales engineer will call you back.

I wish to send a fax to several recipents
The "mail to fax" option enables sending of a file by fax to several recipients (from 1 to 500). "Send Only" package includes "mail to fax" option.

I wish to send 10 to 20 faxes per day.
The user interface makes fax sending one by one very easy and is user-friendly enough to easily facilitate the sending of ten or twenty or so faxes per day.

You can integrate Popfax.com solution in any environment with email application and send simple or multiple faxes all over the world